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Shipping & Returns

Exchange & Returns

Music Gallery has an exchange-only policy within 7 days of purchase, provided the item is in still-new and undamaged condition. Due to the nature of the items we carry in our store, we are not able to offer refunds on any musical instruments as they carry a much lower cost value and we are cannot advertise them as new.

All accessories are non-refundable regardless of use or whether it is still in it’s original packaging. We stand by our policies to sell brand new fully functional items of quality and are unable to guarantee this with items that have left our store.

Items that have been exchanged will be kept for the future use of rentals, lessons, and in-store playing (i.e.: used guitar patch cables).

Purchasing of instruments, books, or accessories for the sole purpose to use for a short period of time and then return is not accepted. In the past, we have had musicians attempt to “borrow” gear for one-time gigs in hopes they would be able to return it the following day. We are a small business and do not accommodate cheating and stealing.

 

Manufacturer’s Defects

If your instrument or accessory has a defect that was caused by the Manufacturer and you have not used the item, please contact our store immediately for assistance.

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Painting Classes for Kids & Adults

Our student's work

Did you know we offer painting classes too? Music Gallery & Academy is the hub of artistic inspiration, offering both music lessons and painting classes. Learn more about our painting classes at the Cool Art Studio website!

Painting Classes At Cool Art Studio
Painting Classes At Cool Art Studio - Kids and Adults in West Vancouver
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Music Gallery & Academy is a music store & school in West Vancouver. 

Our team is passionate about music and dedicated to providing top-notch service and expert advice on every instrument in our showroom.

1468 Marine Dr. West Vancouver BC, V7T1B7
Retail Store Hours:
Everyday 10:30 AM - 6:30 PM
Music Academy Office Hours:
Everyday 11:00 AM - 6:00 PM

Learn More About Us

© Music Gallery & Academy 2024. All Rights Reserved.

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